855-388-8616 || 619-440-8616

1546 E. Main St. El Cajon CA 92021

Reviews from Our Fans

   "Extremely Complex RV Repair"
Donald C    "I wanted to send you an email to commend Erick on his fine customer service. I emailed him several weeks ago asking about warranty service. Within a day he responded and answered all my questions. I had a complex situation and was trying to work between my selling dealer repairs and repairs to the chassis that the dealer doesn't do. I called to schedule an appointment and he got me in within a week which shocked me, frankly. I dropped the coach off and completed the paperwork with Erick, he was friendly and explained the process. My coach is an older coach but it is new to me! Having only dealt with the selling dealer that was my only experience with the process of Motorhome repair. I dropped it off on a Friday and the following Thursday I contacted Erick and he told me the coach had been diagnosed and the warranty company notified. Of course not all parts are readily available, but Erick gave me a timeframe for the repairs to be completed. Of course a part was delayed, Erick kept me informed, I actually felt sorry for him because he was also getting conflicting information, but he assured me he would work with his parts manager to get the part as soon as possible. Knowing that I wanted to get the rig to the selling dealer as soon as I could he notified me when the coach would be done, but he also kept me informed of shop policies for release of the coach, which I understood, but I discussed possible work around's if payment from the warranty company was delayed. Erick was prepared to see what we would have to do to ensure that I could pick up the coach when I needed to. Needless to say you and your team have set a new bar for service! I realize the Erick is the Face of Rick's RV for me and that he had to coordinate with the Repair Specialists, parts managers and the like, but you are in very good hands with Erick!

I appreciate the challenges of a Service Advisor, being the messenger is never easy and having to explain bad news or delays to a customer who has plans is never easy. I think Erick Excels here! He is an asset to your organization and brings credibility to your processes. It is easy to baffle a customer with BS, but Erick chooses the high road and uses facts and experience to temper expectations. At least that has been my perception and experience!

I look forward to returning to Rick's RV for my Motorhome needs!"
Rate Your Experience:        24-Feb-2017
 
   "Extremely Professional"
Angela T    "These folks are extremely professional, well trained and very good at their job. We couldn't be happier of the work that has been done at Rick's RV."
Rate Your Experience:        01-Dec-2016
 
   "It's a Pleasure to work with Rick's RV Center"
Chris D.    "I have worked with Rick's RV for a couple years now and its been pleasure every time. They are a premier RV Service company. 5 stars to Eric and everyone else at Rick's."
Rate Your Experience:        20-Sep-2016
 
   "Quick Repair & Professional"
M. D.    "My trailer tongue and hitch cracked at the end of my work day! Called into Rick's RV to see if they could help and inquire how fast they could get me back on the road since my business depends on my work trailer. I talked to Ryan, friendly, caring and professional on the phone as well as when I brought my vehicles in the next morning first thing. Rick's RV team were able to get my vehicles repaired within a few hours as they had promised. Ryan kept me posted with phone calls as to status and price quotes. The cost was very reasonable. 3 months later repairs are holding up and all is good. I'm happy I went to Rick's RV! A bonus is that they are very dog friendly there, they brought my thirsty dogs water bowls and gave them lots of love too while I waited for my repairs to be finished :-)"
Rate Your Experience:        28-Aug-2016
 
   "EXCELLENT SERVICE AND HONEST FOLKS"
Gene & Linda Yale    "I must be getting old.....I have continuously used Rick's for about 40 years....I had Rick do some fabrication work for me when he was doing business as Rick's Hitches on Greenfield Drive back in the 70's. We've been customers ever since. They've worked on five different motorhomes, along with numerous trailers and cabover campers for us over the years. Like me, Rick's gettin' a little geezerly, but Ryan, Erick and ever-steady Robert are great to work with!!"
Rate Your Experience:        27-May-2016
 
   "Lakota Living Quarters"
Steve Denny    "Rick assisted me in checking a battery situation that resulted in finding a weak cell + the warrantee was 30 days from expiring so getting new batteries at no cost to me made my day. Also had a brake problem that turned out to be a manufactures problem and again Rick had new brakes installed for me at no cost to me. Thanks for the heads up from all the crew that assisted. Steve"
Rate Your Experience:        03-May-2016
 

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Address:
1546 East Main Street
El Cajon, CA 92021

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Phone:
855-388-8616 || 619-440-8616

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