855-388-8616 || 619-440-8616

1546 E. Main St. El Cajon CA 92021

Reviews from Our Fans

   "Very knowledgeable and personable"
Sierra M.    "Very knowledgeable and personable. I rarely leave reviews but they def deserved a 5 star"
Rate Your Experience:        30-Jun-2017
 
   "RICKS RV CENTER TEAM WAS PREPARED FOR MY APPOINTMENT AND EXCELLENT SERVICE"
Frank C.    "Needed some work on my trailer and was referred to Rick's RV. Bart in the service department was incredible. He was prepared for my arrival and what I expected to take several hours took minutes. My wife didn't even get out of the car. This is a service oriented business. Top notch! Beyond expectations! Highly recommend."
Rate Your Experience:        16-May-2017
 
   "MANUFACTURER REFERRED US TO RICK'S RV CENTER IN EL CAJON, CA"
Chris D.    "We were traveling through and had an electric issue loosing power in our 5 th wheel. The manufacturer contacted Ricks RV repair and had a service tech come to are spot and fixed the issue. Thanks for taking care of our 5th wheel getting us back on the road."
Rate Your Experience:        05-May-2017
 
   "Rick's RV Center has been fantastic every time"
Jack L    "Rick's RV Center has been fantastic every time I've been there. From when I first came in with questions I always got answers that helped. And I've been back in for repairs to my trailer. They really know what they are doing, and are happy to explain, and show just what the proper repair process is. Bought my trailer from Bobby Combs, just down the street. Also a great place to go. Rick's has done all of my warranty work from roof, wall, molding, bed storage lifts, shower wall, paint, graphics, and some frame repair. They went deeper into some of the repairs then I ever thought would be needed. And they explained that in order to do the job correctly, just once, and so it would last that is why it was done that way. I would stop by for progress reports, and they always took the time to give me a "show and tell" session. Everyone involved from parts, to the people up front and the techs. out back were friendly, new what they were doing, and more then willing to share their wealth of knowledge. I'm very impressed with the quality of their work. I feel very lucky to have such a great local business to rely on for my trailers health. Weather I stop by updates, parts, advise or just to say hello I'm always treated very well. Great friendly people willing to help in any way. Thank you for all of your help."
Rate Your Experience:        20-Mar-2017
 
   "Extremely Complex RV Repair"
Donald C    "I wanted to send you an email to commend Erick on his fine customer service. I emailed him several weeks ago asking about warranty service. Within a day he responded and answered all my questions. I had a complex situation and was trying to work between my selling dealer repairs and repairs to the chassis that the dealer doesn't do. I called to schedule an appointment and he got me in within a week which shocked me, frankly. I dropped the coach off and completed the paperwork with Erick, he was friendly and explained the process. My coach is an older coach but it is new to me! Having only dealt with the selling dealer that was my only experience with the process of Motorhome repair. I dropped it off on a Friday and the following Thursday I contacted Erick and he told me the coach had been diagnosed and the warranty company notified. Of course not all parts are readily available, but Erick gave me a timeframe for the repairs to be completed. Of course a part was delayed, Erick kept me informed, I actually felt sorry for him because he was also getting conflicting information, but he assured me he would work with his parts manager to get the part as soon as possible. Knowing that I wanted to get the rig to the selling dealer as soon as I could he notified me when the coach would be done, but he also kept me informed of shop policies for release of the coach, which I understood, but I discussed possible work around's if payment from the warranty company was delayed. Erick was prepared to see what we would have to do to ensure that I could pick up the coach when I needed to. Needless to say you and your team have set a new bar for service! I realize the Erick is the Face of Rick's RV for me and that he had to coordinate with the Repair Specialists, parts managers and the like, but you are in very good hands with Erick!

I appreciate the challenges of a Service Advisor, being the messenger is never easy and having to explain bad news or delays to a customer who has plans is never easy. I think Erick Excels here! He is an asset to your organization and brings credibility to your processes. It is easy to baffle a customer with BS, but Erick chooses the high road and uses facts and experience to temper expectations. At least that has been my perception and experience!

I look forward to returning to Rick's RV for my Motorhome needs!"
Rate Your Experience:        24-Feb-2017
 
   "Extremely Professional"
Angela T    "These folks are extremely professional, well trained and very good at their job. We couldn't be happier of the work that has been done at Rick's RV."
Rate Your Experience:        01-Dec-2016
 

Contact Us

Address:
1546 East Main Street
El Cajon, CA 92021

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Phone:
855-388-8616 || 619-440-8616

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RV Tips to Help Prevent Costly Repairs

Rick’s RV Center is the largest and the longest Family Owned & Operated RV Service & Repair company in Southern California! We hire the best technicians and are committed to quality customer service. And we really care about our customers, so we always feel bad when a customer comes in with a repair need that could have been prevented which means they are spending their hard earned money when an ounce of prevention could have saved them the costs. 

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